{"id":111,"date":"2023-04-26T14:19:09","date_gmt":"2023-04-26T14:19:09","guid":{"rendered":"http:\/\/54.191.110.153\/?page_id=111"},"modified":"2026-04-15T21:46:11","modified_gmt":"2026-04-15T21:46:11","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/tx3c.info\/index.php\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

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This page contains some of the most Frequently Asked Questions our we receive from providers using our system. We will continue to update this page as we receive more questions.<\/p>\r\n\r\n\r\n

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Registration Questions<\/a> <\/strong><\/p>\r\n\r\n\r\n

KinderBridge (Application Program Interface) \/ Care Management Systems Questions<\/a><\/strong><\/p>\r\n\r\n\r\n

KinderConnect\/KinderSign\/KinderSmart Questions<\/a><\/strong><\/p>\r\n\r\n\r\n

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REGISTRATION<\/strong><\/p>\r\n\r\n

When do we start using this system?<\/strong><\/mark><\/p>\r\n\r\n

All systems went live beginning on 5\/17\/23. Go live is the starting line and providers will be sent their registration emails over several weeks in stages. We will have this rolling out over the coming weeks in a controlled rollout to provide optimal support and time to learn. Providers that have received their tablets will receive the registration email first in the next two weeks, followed by providers using KinderBridge (API)\/CCMS. We appreciate your cooperation in waiting for your emails.<\/p>\r\n\r\n

On 1\/13\/25, we rolled out our other systems. KinderTrack went live for caseworkers and Parent Central and KinderConnect went live for parents.<\/p>\r\n\r\n

I use a KinderBridge (API)\/CCMS and am ready to register. Will I receive my registration email on 5\/17\/23?<\/strong><\/mark><\/p>\r\n\r\n

Providers will be sent their registration emails over several weeks in stages. Providers that have received their tablets will receive the registration email first in the next two weeks, followed by providers using KinderBridge (API)\/CCMS.<\/p>\r\n\r\n

I have not received my verification code email yet. How can I get it sent to me?<\/strong><\/mark><\/p>\r\n\r\n

Our registration team is sending out verification emails in stages. The email will be coming from SupportTX@kindersystems.com<\/a> If you have not received your verification email, you will be receiving your code in the coming weeks. If you have already received your tablet, please hold on to your tablet until you receive your registration email with your verification code.<\/p>\r\n\r\n

I received my verification code, but my information does not match. How can I complete registration?<\/mark><\/strong><\/p>\r\n\r\n

The registration information must match the information that was provided on the survey. If you are entering this information and are still receiving the error message, please send an email to SupportTX@kindersystems.com<\/a> Be sure to include the following:<\/p>\r\n\r\n

License Number, Center Name, Operator\/Main Contact Name, Phone number, Email \u2013 <\/em>as it was included on the survey.<\/em><\/p>\r\n\r\n

Our registration team will verify your information to assist you in completing registration. You may also contact TX3C Support at 888-265-6461 Monday through Friday 6am \u2013 9pm Central Time.<\/em><\/p>\r\n\r\n\r\n

**All providers should have completed the survey sent by TWC<\/strong>**<\/p>\r\n\r\n

The survey would have come from the email TWC@public.govdelivery.com<\/a><\/p>\r\n\r\n

I have not received a tablet and do not use a KinderBridge (API)\/CCMS. How do I get a tablet?<\/strong><\/mark><\/p>\r\n\r\n

You must complete the survey sent by TWC. We can only ship a tablet and send the registration code if TWC has given us approval.<\/p>\r\n\r\n\r\n

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    1. If you have not filled out a survey, please email tx3cquestions@twc.texas.gov<\/a> to request a survey.<\/li>\r\n\r\n\r\n
    2. If you have already filled out a survey and still did not receive a tablet, please email tx3cquestions@twc.texas.gov<\/a> to request your tablet. Please note: Only providers not using a KinderBridge (API)\/CCMS. for attendance will be sent a tablet.<\/li>\r\n<\/ol>\r\n<\/li>\r\n<\/ol>\r\n\r\n\r\n

      TWC will process your request and send a tablet request on your behalf.<\/p>\r\n\r\n

      How do I register my tablet?<\/strong><\/mark><\/p>\r\n\r\n

      You can follow step by step instructions on how to register your tablet\u00a0here<\/a>, or for instructions in Spanish click\u00a0here<\/a>.<\/p>\r\n\r\n\r\n

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      KinderBridge (API)\/CCMS Providers<\/strong><\/p>\r\n\r\n

      Which KinderBridge (API)\/CCMS<\/strong> partners can integrate with KinderConnect?<\/mark><\/strong><\/p>\r\n\r\n

      For an up-to-date list of KinderBridge (API)\/CCMS partners, please refer to the following page: HERE<\/a>. This list is continuously updated.<\/p>\r\n\r\n

      If we use a CCMS Software\/KinderBridge (API), do we still receive a tablet?<\/mark><\/strong><\/p>\r\n\r\n

      No. Providers using a KinderBridge (API)\/CCMS will continue taking attendance with their KinderBridge (API)\/CCMS and export attendance to KinderConnect. If using a KinderBridge (API)\/CCMS, KinderSign and KinderSmart will be disabled. You may view the KinderBridge (API)\/CCMS Provider webinar and other information here<\/a> or by selecting KinderBridge (API)\/CCMS Provider under the Provider tab on the homepage.<\/p>\r\n\r\n

      I received the tablet and I use a KinderBridge (API)\/CCMS. What do I do with the tablet?<\/mark><\/strong><\/p>\r\n\r\n

      The tablet must be returned. Providers must send their tablet return requests to\u00a0tx3cquestions@twc.texas.gov<\/strong><\/a>. State Helpdesk will contact KinderSystems when the return label is ready to be sent. Providers will receive a return label from KinderSystems once approved by the state.<\/p>\r\n\r\n

      My KinderBridge (API)\/CCMS works with parents\u2019 smartphones, but staff enters attendance for the families\/children that do not have a smartphone. If I am unable to enter attendance on behalf of a subsidy\/Child Care Services (CCS) family\/child using my KinderBridge (API)\/CCMS, how will that affect me?<\/mark><\/strong><\/p>\r\n\r\n

      The state does not allow providers to enter attendance on behalf of a subsidy child in any system, so TWC would like to know how we can help you stay in compliance. If a provider is not in compliance with this policy, they may be put on a Service Improvement Agreement (SIA) or Corrective Action Plan (CAP) and could even lose their agreement and ability to care for subsidy children. Please send any questions about this issue to Tx3cQuestions@twc.texas.gov<\/a>.<\/p>\r\n\r\n

      What happens if there is one child in error when exporting attendance?<\/mark><\/strong><\/p>\r\n\r\n

      If there is one child with incorrect information when exporting attendance, all other attendance with correct child information will still be exported to KinderConnect. The information for the child with the error will need to be reviewed in your KinderBridge (API)\/CCMS to confirm that the information matches exactly as it appears in KinderConnect. Once the child\u2019s information is corrected, you may re-export that child\u2019s attendance.<\/p>\r\n\r\n

      Please note<\/strong>: Only days without previous attendance entered (empty cells) can have attendance re-exported to KinderConnect.<\/p>\r\n\r\n

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      KINDERCONNECT\/KINDERSIGN\/KINDERSMART<\/strong><\/p>\r\n\r\n

      How does a daycare know what system to use…KinderSign, KinderSmart, or KinderConnect?<\/strong><\/mark><\/p>\r\n\r\n

      KinderConnect is the web application used by providers to review the attendance recorded through KinderSign and KinderSmart. KinderSign is a tablet app where Sponsors enter their child\u2019s attendance. KinderSmart is the mobile version of KinderSign. We recommend providers view the Webinar<\/a> and QRC\u2019s<\/a> to get to know the system.<\/p>\r\n\r\n

      Are all Providers required to use KinderConnect?<\/strong><\/mark><\/p>\r\n\r\n

      All Texas providers receiving subsidy are required to use KinderConnect.<\/p>\r\n\r\n

      Will providers have to set up each child in KinderConnect?<\/strong><\/mark><\/p>\r\n\r\n

      All information for subsidized records is automatically imported by the state. Once you register in KinderConnect, you will see the information for all the subsidized children in your program.<\/p>\r\n\r\n

      How will attendance be entered for <\/mark>Before and After school<\/mark> children since sponsors are not there to sign them into KinderSign?<\/mark><\/strong><\/p>\r\n\r\n

      At this time, sponsors can\u00a0Backdate Attendance<\/a>\u00a0when they pick their children up. First, they will backdate the attendance for the time their child arrived at your center and then enter the attendance for the time they are signing their child out. Sponsors have\u00a06 consecutive days<\/strong>\u00a0to enter this attendance or any missed attendance.<\/p>\r\n\r\n

      If the Provider is the child’s transportation, the Provider may take the tablet with them so the Sponsor can sign in or out the child.<\/p>\r\n\r\n

      But if the tablet needs to stay at the location for others to sign in then the Provider should contact the State Helpdesk at tx3cquestions@twc.texas.gov<\/p>\r\n\r\n

      How do I unlock my KinderConnect account after too many failed log in attempts?<\/strong><\/mark><\/p>\r\n\r\n

      Please give our support line a call. Only support representatives can unlock an account.<\/p>\r\n\r\n

      What do the different colors mean on the attendance entry screen in KinderConnect?<\/strong><\/mark><\/p>\r\n\r\n

      The different colors tell you several things about your attendance. Please see the QRC\u00a0here\u00a0<\/a>for examples of the colors and what they mean. For the Spanish language version, click\u00a0here<\/a>.<\/p>\r\n\r\n

      Parents are using KinderSign but the timestamps are not showing up in KinderConnect?<\/strong><\/mark><\/p>\r\n\r\n

      They may need to re-register their phone. To do this, they will need to scan the KinderSmart registration form located on the Sponsor Detail page. Then the will need to scan the provider mobile sign in sheet at your location. If the issue persists please give our support line a call at 1-888-265-6461 and one of our representatives will happily assist you in resolving this.<\/p>\r\n\r\n

      I\u2019m not sure parents will use this new system since the last TWC attendance system was a hassle to use. Will there be any consequences for the parents if they do not use the new attendance system or <\/mark>backdate missing attendance<\/mark>?<\/mark><\/strong><\/p>\r\n\r\n

      KinderSign has a simple sign in\/out process for parents and sponsors. They also have the option to enter attendance using KinderSmart on their smartphones, while at your center location. Providers can guide parents to view the support video and Quick Reference Cards (QRC\u2019s) under the\u00a0Parents and Sponsors<\/strong>\u00a0tab on the\u00a0TX3C.info<\/a>\u00a0site.<\/p>\r\n\r\n

      Childcare providers, except for Relative Providers, are always paid on the authorization. Providers are NOT penalized if a parent is not entering attendance. Providers are always paid while there is an active referral\/authorization in the system. Providers should be checking KinderConnect regularly to make sure referrals\/authorizations are still in place and parents are entering attendance.<\/p>\r\n\r\n\r\n

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      Please dial 1-888-265-6461 or email us at supportTX@kindersystems.com<\/a> and one of our representatives will gladly assist you. Support staff are available Monday through Friday from 6:00 AM \u2013 9:00 PM Central Time.<\/p>\n\r\n\r\n

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      [\/vc_column_text][\/vc_column][\/vc_row]<\/p>\r\n<\/section>","protected":false},"excerpt":{"rendered":"

      [vc_row][vc_column][vc_column_text]This page contains some of the most Frequently Asked Questions our we receive from providers using our system. We will continue to update this page as we receive more questions. Registration Questions KinderBridge (Application Program Interface) \/ Care Management Systems Questions KinderConnect\/KinderSign\/KinderSmart Questions REGISTRATION When do we start using this system? All systems went live…<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-111","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tx3c.info\/index.php\/wp-json\/wp\/v2\/pages\/111","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tx3c.info\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tx3c.info\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tx3c.info\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/tx3c.info\/index.php\/wp-json\/wp\/v2\/comments?post=111"}],"version-history":[{"count":42,"href":"https:\/\/tx3c.info\/index.php\/wp-json\/wp\/v2\/pages\/111\/revisions"}],"predecessor-version":[{"id":3899,"href":"https:\/\/tx3c.info\/index.php\/wp-json\/wp\/v2\/pages\/111\/revisions\/3899"}],"wp:attachment":[{"href":"https:\/\/tx3c.info\/index.php\/wp-json\/wp\/v2\/media?parent=111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}