How can we Help You?
Getting Started
POPULAR TOPICS
Updating Family Information for KinderConnect Registration Issues – Learn how to update or correct the phone number and last name, confirm the case number, and confirm the parent is listed as the primary.
Child Authorization and Payment Issues – Learn how to investigate payment issues based on child authorization.
Parent Communication – Learn how the Parent and Caseworker will communicate before and after the case is approved.
family related scenarios
New Parents Applying for Subsidy – Learn the complete process for approved families seeking childcare assistance.
Family Schedule – Learn how to create and update schedules.
Family Notice – Learn how to create and authorize notices.
Recertification Process – The Recertification process involves reviewing a Family’s case to determine their continued eligibility for childcare assistance. Learn the steps involved in the recertification process.
- Note: The Recertification process is temporarily down, please check back for updates.
Updating Sponsor Information – Learn how to review/edit sponsor information or contact information on the Family > Parent page.
For more scenarios, click here.
PAYMENT RELATED SCENARIOS
Payment Adjustment – Learn how to make adjustments to payments that are in the Paid status. To understand the process, follow the step-by-step instructions on the Payment Adjustment page.
Prospective Payment – Learn more about processing prospective payments to childcare providers after the initial payment period following the system launch.
Relative Provider Payment – Learn more about processing Relative Provider payments to childcare providers after the attendance has been submitted following the system launch.
For more scenarios, click here.
TX3C Admin Portal
AP How to Login – Learn how to log in to the TX3C Admin portal.
Edit Staff Permissions – Learn how to edit staff permisions.
For more scenarios, click here.
PROVIDER Related Scenarios
Verifying Provider KinderConnect Registration Information -Learn how to verify the Provider’s information in KinderTrack to assist with KinderConnect registration errors.
Copying Provider Information – Learn how to copy a Provider with multiple boards from one location to another.
Relative Provider Payment – Learn more about processing Relative Provider payments to childcare providers after the attendance has been submitted following the system launch.
For more scenarios, click here.
general KINDERTRACK QRCS
KT QRC Login – Learn how to login to KinderTrack.
KT QRC Change Password – Learn how to change your password to login to KinderTrack.
KT QRC Add Family – Learn how to add a family in KinderTrack.
KT QRC Add/Edit Parent Phone Number/Email – Learn how to add or edit a parent phone number and email.
For more QRCs, click here.