IVR Providers

Interactive Voice Recognition or IVR is a phone-based system that does not require access to the Internet. IVR can be used on a cellphone or a landline phone. Ex. Press 1 to clock the child in. IVR only logs live attendance and cannot enter backdated times.

Requirements for Using IVR

IVR requires the sponsors (parents/caregivers) to call from the relative providers phone number of record in the KinderConnect system and they will verify they are the owner of the sponsor record. To be able to log in their children in and out of care, this must be a:

Must be a Landline or Mobile phone
Active Phone Service

IVR attendance must be recorded at the provider’s location via the Relative Provider’s phone number of record.

Each provider who will use IVR must have an KinderConnect Operator Account with a phone number and PIN code saved. This means all relative providers with children in care need to have a KinderConnect account.

Guides and Quick Reference Cards (QRCs)

Frequently Asked Questions (FAQs)

Please dial 1-888-265-6461 or email us at supportTX@kindersystems.com and one of our representatives will gladly assist you. Support staff are available Monday through Friday from 6:00 AM – 9:00 PM Central Time.