At this time, there is an issue with setting up new providers with multiple locations. This is a known issue, the vendor is making code changes, at this time we do not have an ETA.
- For Procare Users: Procare Support are instructed to use a workaround in their system to edit their accounts and allow them to have multiple IDs under the same location. Support should refer customers to Procare Support team at 800-964-1729 or support@procaresoftware.com.
- For Other Vendors listed below: Please do not refer the providers to contact their API Vendor regarding this issues as they are aware and actively working on this issue.
List of Active and Certified KinderBridge (API)/CCMS
- ProCare Desktop App
- Technical Support estech@procaresoftware.com
- ProCare Online/Web based (v3.5)
- Technical Support: support@procaresoftware.com and pjholden@procaresoftware.com
- Brightwheel
- For Multiple Region Integration Providers Support: support@mybrightwheel.com
- ChildPilot
- Technical Support Ronnie Toupal: ronnie@childpilot.com and Alex Tejeda: atejeda@childpilot.com
- Playground
- Technical Support Daniel Andrews daniel@tryplayground.com
- SmartCare by VanCo
- Technical Support: Support@smartcare.com
- Lillio (formerly HiMama)
- Technical Support Email: support@himama.com Phone: 1-844-975-1275
- Famly
- Technical Support: https://www.famly.co/us-support
- CountryHomeLC (also referred to as BrightSide)
- Technical Support: kaya@countryhomelc.com and steve@nobleapplications.com
- DailyConnect
- Technical Support: support@dailyconnect.com
- Wonderschool
- Contact: Wonderschool (zendesk.com)
- Lineleader
- Contact: +1 866.306.1985 / Email: support@lineleader.com
- 1Coresolution
- ThomasKelly Software/EZChildTrack
- Alaris
- Contact: engineering@alaris-us.com and jeremy@alaris-us.com
- Arux
- Technical Support: toms@aruxsoftware.com and joe@arux.com
- iCare
- Contact: ashutoshs@icaresoftware.com and umesh@icaresoftware.com.
Note: If your software is not listed above, please ask your software vendor to contact KinderSystems at partners@kindersystems.com.