Account Setup & Management
- How to merge parent records
- How to add a sponsor account to a child account
- How to inactivate a sponsor account
Communication
- How a primary parent messages their caseworker
- How a sponsor reviews messages
- How a sponsor sends messages
KinderSign
- How does a sponsor log in to KinderSign
- How to create a sponsor PIN and secret question
- How to unlock a locked sponsor account with self reset set up
- How to unlock a locked sponsor account without self reset set up
- How to set up self reset
- How to reset a sponsor PIN
- What to do with an expired PIN
KinderSmart
- How does a sponsor log in to KinderSign
- How does a sponsor register to KinderSmart