How can we Help You?

👪 New Parents Applying for Subsidy

📆 Sponsor Attendance Help (see below for more languages)

💻KinderConnect Sponsor Registration Steps

📝 Application Status Questions

✉️ Primary Parent Reviews Messages/Notices

❓ Child Authorization Questions

Getting Started

TX3C Parent Central – Learn how to navigate the website to search for child care.

Applying for Subsidy Care – Learn how to apply for child care subsidy.

KinderConnect Registration – Learn how to register for KinderConnect once the subsidy is approved.

Sponsor Attendance Help/Apoyo para la Asistencia de Padres o Tutores/Hỗ trợ Điểm danh cho Nhà tài trợ

  • English – Learn the basics about attendance and basic troubleshooting tips.
  • Spanish – Aprenda los conceptos básicos sobre asistencia y consejos para la solución de problemas.
  • Vietnamese – Tìm hiểu những kiến thức căn bản về điểm danh và mẹo xử lý sự cố cơ bản.

POPULAR TOPICS

Primary Parent Reviews Messages/Notices – Learn how to review messages/notices in KinderSign, KinderSmart, and KinderConnect.

Reporting Changes During Eligibility – Learn how to report changes during eligibility.

KinderConnect Primary Parent/Sponsor Account Locked – Learn how to self-unlock a Primary Parent/ Primary Sponsor locked KinderConnect account.

Self-Reset KinderSign PIN – Learn how to self-reset the KinderSign PIN.

TWIST ID/Case Number – Learn how to obtain the TWIST ID needed for primary sponsors to register for KinderConnect.

Parent central

Application Status Questions – Learn the flow of subsidy applications.

Reporting Changes During Eligibility – Learn how to report changes during eligibility.

How do I apply for a subsidy for childcare? – Learn how to apply for child care subsidy.

How do I recertify my subsidy for childcare? – Learn how to recertify subsidy for care.

  • Note: The Recertification process is temporarily down, please check back for updates.

    • For more resources, click here.

    kindersign (child care location tablet)

    Reset KinderSign PIN – Learn how to reset the KinderSign PIN.

    Change Display Language – Learn how to change the display language in KinderSign.

    Unlock KinderSign Account with Self Reset Set Up – Learn how to unlock a locked KinderSign account with a self reset set Up.

    For more resources, click here.

    Kinderconnect

    New Sponsor KinderConnect Registration – Learn how to register for KinderConnect.

    KinderConnect 101 – Learn about the online portal for sponsors to access attendance records, update contact information, and view subsidy-related documents.

    Review and Upload Documents – Learn how to review and upload documents to KinderConnect.

    Reset Password – Learn how to reset your KinderConnect password.

    Primary Parent Reviews Messages in KinderConnect – Learn how to review messages in KinderConnect.

    For more resources, click here.

    KINDERSMART (phone application)

    Sponsor Login – Learn how to log in to KinderSmart.

    Sponsor Registration – Learn how to register to KinderSmart.

    Review Messages – Learn how to review messages in KinderSmart.

    For more resources, click here.